FAQ

Frequently Asked Questions (FAQ)

1. What is Jukebox Revival? 
Jukebox Revival is a specialized store for jukebox parts, tube amplifiers, speakers, manuals, lighting, and more. We offer both new and used parts.

2. How can I place an order? 
You can easily place an order through our website. Add the desired items to your cart and follow the steps to check out and choose the appropriate pickup or shipping options.

3. What are the shipping options and costs? 
The shipping options and associated costs are calculated on the checkout page of the webshop. For orders over €100, shipping is free within the Netherlands, Belgium, and Germany. For most EU countries, shipping is free for orders over €200 (unless otherwise stated with the item).

4. Can I return or exchange my order? 
Yes, please contact our customer service for return instructions.

5. How can I track my order? After placing your order, you will receive a confirmation email with a tracking number, which you can use to track your order. You will also receive an email from the chosen transport company in the evening. If you have chosen letter post, it cannot be tracked.

6.What should I do if my order arrives damaged?
Immediately contact our customer service and send photos of the damaged items. We will provide a solution as soon as possible. For UPS shipments, we always need the following photos:

• Photo 1: A photo of the damaged item.

• Photo 2: A photo of the damaged item in the original box with all original padding (the photo should show the placement of the item and the packaging in the box).

• Photo 3: A photo of the packaging material used in the box (e.g., bubble wrap, foam peanuts, cardboard dividers, etc.).

• Photo 4: A close-up of the shipping label with the tracking number (zoom in enough to read the tracking number, which usually starts with 1Z).

7. Do you offer international shipping? 
Yes, we ship worldwide. Shipping costs and delivery times vary by country. These are calculated on the checkout page of the webshop.

8. How long does it take for my order to ship?
We strive to ship every order within 1 business day However, due to unforsees surcumsizes sometimes it takes a little longer so we can not guarantee this. Is there a specific reason why your order is delayed we will always inform you in time.

9. My order has been shipped but 1 or more items are on backorder, How to proceed??
Unfortunately it can always happen that a product is (temporarily) sold out, of course we always try to prevent this but unfortunately this is not always possible. But the product will be sent to you as soon as it arrives. The delivery time is sometimes in advance to give this is because many (especially jukebox & audio parts) for us are specially made.

10. I forgot to order something.

Because we work with several order pickers in the warehouse, orders are often processed by different colleagues. For this reason, it is unfortunately no longer possible to combine orders once they have been placed.
In the past, we sometimes offered this as a service, for example when something small had been forgotten. However, recently we have noticed that several—sometimes four or five—additional orders per day are placed without prior notice. This often results in parcels no longer fitting the original shipping format, increases workload in the warehouse, and raises the risk of delivery errors.
For these reasons, we can no longer combine orders afterwards.
If you need something extra, we kindly ask you to place a new order, including the corresponding shipping costs.
We hope for your understanding and thank you sincerely for your cooperation.

11. Do you have a physical store?

Yes, our showroom is located at Bosschendijk 205, 4731 DD Oudenbosch, The Netherlands. You are very welcome to visit us during our opening hours.
For purchasing a jukebox, you can also make an appointment outside of regular opening hours.